DIAGNOSIS AND REPAIR WORKFLOW

Interview the customer to obtain the malfunction information (conditions and environment when the malfunction occurred) as much as possible when the customer brings the vehicle in.

>>GO TO 2.

Check the malfunction on the vehicle that the customer describes.
Inspect the relation of the symptoms and the condition when the symptoms occur.

>>GO TO 3.

Use “Symptom diagnosis” from the symptom inspection result in step 2 and then identify where to start performing the diagnosis based on possible causes and symptoms.

>>GO TO 4.

Perform the diagnosis with “Component diagnosis” of the applicable system.

>>GO TO 5.

Repair or replace the specified malfunctioning parts.

>>GO TO 6.

Check that malfunctions are not reproduced when obtaining the malfunction information from the customer, referring to the symptom inspection result in step 2.

YES>>INSPECTION END

NO>>GO TO 3.