Audio/Video
POOR OR NO AM/FM AUDIO RECEPTION
POOR OR NO AM/FM AUDIO RECEPTION
Special Tools: Click to display a list of tools used in this procedure
For a complete wiring diagram, refer to the Wiring Information.
Possible Causes |
|---|
| ANTENNA CONNECTION |
| OPEN OR SHORTED ANTENNA CABLE |
| ANTENNA |
| RADIO |
1. CHECK THE ANTENNA CONNECTION
| 1. | Turn the ignition off. |
| 2. | Disconnect the Radio C4 harness connector. |
| 3. | Inspect the Audio Antenna harness connection. |
Is the Antenna connection clean and secure?
Yes
- Go To 2
No
- Repair the Antenna connection as needed.
- Perform the BODY VERIFICATION TEST. (Refer to 28 - DTC-Based Diagnostics/MODULE, Totally Integrated Power (TIPM) - Standard Procedure).
| 1. | Connect the Antenna 9977-6-FM to the Radio C4 component connector. |
| 2. | Place the test antenna base on the roof of the vehicle. |
| 3. | Turn the ignition on. |
| 4. | Drive the vehicle outside to an un-obstructed area. |
| 5. | Turn the Radio on and select several different known good stations from the AM and FM bands. |
Is the audio reception still poor or not available?
Yes
- Replace the Radio in accordance with the Service Information.
- Perform the BODY VERIFICATION TEST. (Refer to 28 - DTC-Based Diagnostics/MODULE, Totally Integrated Power (TIPM) - Standard Procedure).
No
- Go To 3
| 1. | Turn the ignition off. |
| 2. | Reconnect the Radio C4 harness connector. |
| 3. | Disconnect the Radio Antenna harness connector. |
| 4. | Connect the Antenna 9977-6-FM to the Radio Antenna harness connector. |
| 5. | Turn the Radio on and select several different known good stations from the AM and FM bands. |
Is the audio reception still poor or not available?
Yes
- Go To 4
No
- Replace the Radio Antenna in accordance with the Service Information.
- Perform the BODY VERIFICATION TEST. (Refer to 28 - DTC-Based Diagnostics/MODULE, Totally Integrated Power (TIPM) - Standard Procedure).
 |
| 1. | Turn the ignition off. |
| 2. | Disconnect the Antenna 9977-6-FM from the Radio Antenna harness connector. |
| 3. |
Connect the appropriate
Jumper 9977-6-4
(1) or
Jumper 9977-6-2
(1) to the Radio Antenna harness connector (2) at the Antenna. |
 |
| 4. | Disconnect the Radio C4 harness connector. |
| 5. | Connect the appropriate Adapter 9977-6-1 (1) or Adapter 9977-6-3 (1) to the Radio C4 harness connector (2). |
| 6. | Measure the resistance across the tool terminals. |
Is the resistance between 47.5 and 52.5 Ohms?
Yes
- The source of the poor reception is not caused by the Radio, Antenna Cable or Radio Antenna.
- Perform the BODY VERIFICATION TEST. (Refer to 28 - DTC-Based Diagnostics/MODULE, Totally Integrated Power (TIPM) - Standard Procedure).
No
- Replace the Antenna Cable in accordance with the Service Information.
-
Perform the BODY VERIFICATION TEST. (Refer to 28 - DTC-Based Diagnostics/MODULE, Totally Integrated Power (TIPM)
- Standard Procedure).
POOR OR NO SATELLITE AUDIO RECEPTION
POOR OR NO SATELLITE AUDIO RECEPTION
Special Tools: Click to display a list of tools used in this procedure
For a complete wiring diagram, refer to the Wiring Information.
Possible Causes |
|---|
| SATELLITE AUDIO ANTENNA CONNECTION |
| OPEN OR SHORTED SATELLITE AUDIO ANTENNA |
| SATELLITE AUDIO ANTENNA |
| RADIO |
1. CHECK THE ANTENNA CONNECTION
| 1. | Turn the ignition off. |
| 2. | Disconnect the Radio C7 harness connector. |
| 3. | Inspect the Satellite Audio Antenna harness connection. |
Is the Antenna connection clean and secure?
Yes
- Go To 2
No
- Repair the Satellite Audio Antenna connection as needed.
- Perform the BODY VERIFICATION TEST. (Refer to 28 - DTC-Based Diagnostics/MODULE, Totally Integrated Power (TIPM) - Standard Procedure).
 |
| 1. | Connect the Antenna 9977-6-SAT (1) to the Radio C7 component connector. |
| 2. | Place the test antenna base on the roof of the vehicle. |
| 3. | Turn the ignition on. |
| 4. | Drive the vehicle outside to an un-obstructed area. |
| 5. | Turn the Satellite Radio on and select several different known good stations. |
Is the reception still poor or not available?
Yes
- Replace the Radio in accordance with the Service Information.
- Perform the BODY VERIFICATION TEST. (Refer to 28 - DTC-Based Diagnostics/MODULE, Totally Integrated Power (TIPM) - Standard Procedure).
No
-
Go To 3
 |
| 1. | Turn the ignition off. |
| 2. | Reconnect the Radio C7 harness connector. |
| 3. | Disconnect the Satellite Audio Antenna harness connector. |
| 4. | Connect the Antenna 9977-6-SAT (1) to the Satellite Audio Antenna harness connector (2). |
| 5. | Turn the Satellite Radio on and select several different known good stations. |
Is the reception still poor or not available?
Yes
- Go To 4
No
- Replace the Satellite Audio Antenna in accordance with the Service Information.
-
Perform the BODY VERIFICATION TEST. (Refer to 28 - DTC-Based Diagnostics/MODULE, Totally Integrated Power (TIPM)
- Standard Procedure).
|
| 1. | Turn the ignition off. |
| 2. | Disconnect the Antenna 9977-6-SAT from the Satellite Audio Antenna harness connector. |
| 3. |
Connect the appropriate
Jumper 9977-6-4
(1) or
Jumper 9977-6-2
(1) to the Satellite Audio Antenna harness connector (2) at the Antenna. |
|
| 4. | Connect the appropriate Adapter 9977-6-1 (1) or Adapter 9977-6-3 (1) to the Radio C7 harness connector (2). |
| 5. | Measure the resistance across the tool terminals. |
Is the resistance between 47.5 and 52.5 Ohms?
Yes
- The source of the poor reception is not caused by the Radio, Satellite Antenna Cable or Satellite Antenna.
- Perform the BODY VERIFICATION TEST. (Refer to 28 - DTC-Based Diagnostics/MODULE, Totally Integrated Power (TIPM) - Standard Procedure).
No
- Replace the Satellite Audio Antenna Cable in accordance with the Service Information.
-
Perform the BODY VERIFICATION TEST. (Refer to 28 - DTC-Based Diagnostics/MODULE, Totally Integrated Power (TIPM)
- Standard Procedure).